The concept I enjoyed reading the most about this semester would have to be the guidelines for observer feedback. As a refresher, here are the ten guidelines to follow when providing feedback:
- avoid generalizations such as phrases like “well done”
- focus on behaviors that can be changed perhaps instead of other non important factors that there is no control over
- do no debate or argue with the group
- do not micromanage the group process
- remember your role as the observer
- accentuate the positive
- end with specific suggestions for improvement rather than broad and general suggestions
- be clear and concise
- complement in public and criticize in private
- develop positive relationships
I chose this topic because I find these guidelines to be true and very useful not only in the workplace, but other areas such as school and personal relationships. I enjoyed learning about this topic because it was something I felt I can actually put to good use and perhaps enlighten other people with. I would really like to share these ideas with my manager because I believe our team could truly benefit from these guidelines which would make us a successful small group J. I also found this useful when observing my group for the observation project. I wrote these down and kept them by my side as a reminder to be an effective observer. Overall, I had a pleasure learning about all the concepts discussed in class, and I am very pleased I took this class!
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